In this role, Customer Contact Representatives (CCR) are responsible to provide get in touch with customers interested in the services we/our clients offer. They will also be passing information along varies channels to different departments. CCRs will use dynamic communication strategies to help the customer on all aspects of the product/service offered optimizing sales opportunities and ultimately ensuring customer satisfaction. The CCR is a brand ambassador who plays a key role in delivering an exceptional professional and friendly service to all customers.
Location: Portmore, Jamaica
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following, )however other duties may be assigned.)
Receives and responds customers providing world class customer service handling support call, order status, account inquires, and realizing new sales opportunities. Main activities include:
• Provides support for customer service, sales or retention calls through various communication channels.
• Creates an enviable customer service and sales environment based on strong ethics and the principles of integrity, honesty and respect.
• Develops and maintains an in-depth and comprehensive knowledge of all client products, service requirements, and quality standards
• Completes all realized sales opportunities and receives all required customer and/or payment information as appropriate to then transfer to another departments.
• Presents customer-focused solutions in a both a timely and positive manner so as to address, influence, and resolve customer needs to their full satisfaction as well as balancing the impacts to the business.
• Provides transparency in the various lines of support with representation that meets the needs of the client and their corporate customers.
Please send all resumes to Careers@Yardrive.com